HOW DO FINANCIALINSTITUTIONSLEVERAGE THEBENEFITS OFE-LEARNINGTRAININGPROGRAMS? AMODERATE MEDIATIONSTUDY CONDUCTED IN FINANCIAL INSTITUTIONS IN INDONESIA

In the modern world, organisations recognise that the success
of their operations relies heavily on the presence of skilled and knowledgeable
employees. Indonesian financial institutions allocate significant funds towards
the provision of both on-the-job and off-the-job training for their employees.
The extent to which this investment is beneficial is the primary concern. This
study aims to investigate the effects of E-learning training programmes on
employees’ job performance, using the Human Capital Theory as a framework.
It will explore both the direct and indirect impacts, with a focus on the underlying
mechanisms of job performance. Additionally, this study investigated the
combined impact of online training and employee motivation on capacity
building and job satisfaction. A questionnaire was created and distributed
as a Google survey to 483 employees in financial institutions in Indonesia,
including both public and private, national and international organisations. The
data were analysed using measurement and structural models through the
use of SmartPLS 3.2.8. The findings confirmed the hypothesised relationships,
although their significance levels varied. This study aimed to fill a gap in the
existing literature by examining the direct and indirect effects of E-learning
training programmes on organisational productivity. Additionally, the study
explored the interactive effect of motivation to learn on these relationships.